October 1, 2020: Important Update

We are excited that the banking system merger for our Macklin members is nearing completion. As we get closer to the transition in early November, we would like to take the time to highlight important dates, helpful information and steps you can take.

 

Phone system

With an anticipated increase in call volume while ensuring we can serve you quickly, effective Tuesday, October 13, calls made to the Macklin branch at the current phone number (306-753-2333) will be redirected to Synergy Credit Union’s Member Contact Centre (MCC) at 1-866-825-3301. Our MCC representatives live and work right in our area, so you can feel confident that you are speaking to someone locally.

This will not affect your ability to contact anyone at any branch location. Our MCC representatives will be happy to direct your call to any team member you wish to speak with. Our MCC team can also help with any questions you would usually call your branch for, including changes to the banking system going forward.

Our regular Member Contact Centre hours are:

  • Monday-Friday 8:00am–8:00pm

  • Saturday-Sunday 9:00am–5:00pm

 

Service costs and debit cards

As a thank you for your patience during this transition period, we are pleased to announce that account package costs for November and December will be waived. You will only notice your first service pricing on account packages in January 2021.

There may be changes to other costs which will come into effect in November. These include INTERAC withdrawals (using a non-credit union ATM) $2.50, and CIRRUS withdrawals (using an international ATM) $4.00. You can view other related services pricing here.

 

Your Macklin Credit Union debit card will continue to work after the banking system merger; no action is required by you.

 

INTERAC e-Transfer†

INTERAC e-Transfer transactions will be unavailable for approximately one week during the banking system merger. The following outlines important dates and action items:

October 1 – 31

  1. INTERAC e-Transfer list clean up, security and documenting

  2. What you need to do:

    1. Review your INTERAC e-transfer recipient list and delete those that are no longer valid.

    2. For those remaining recipients, review the security questions and consider changing/updating with a challenging and secure response in mind.

3. Take a screenshot or record your recipient list. We are anticipating your profile will carry over, however on the chance it does not, this will be the only record of your recipients.

Monday, November 2 through to Sunday, November 8

  1. Send INTERAC e-Transfer will be disabled. 

 

Wednesday, November 4 through to Sunday, November 8

  1. Receive INTERAC e-Transfer will be disabled and any pending e-Transfer transactions will be cancelled.

  2. What you need to do:

    1. If you have outstanding e-Transfers to accept, you will need to do so prior to Wednesday, November 4, or wait until the platform comes back online on November 9.

    2. Check your pending transfers. If you have sent an INTERAC e-Transfer that has not been accepted, you are encouraged to reach out to the recipient and ask them to accept it or cancel the transfer prior to November 4.

App view                                                                   Desktop view

 

 

 

Monday, November 9

  1. INTERAC e-Transfer functionality resumes.

  2. What you need to do:

  1. Review your INTERAC e-transfer profile (if applicable and you previously had one set up).

    1. If your profile carried over with the merge, review your profile, recipient list and auto-deposit (if you had that enabled).

    2. If your profile did not carry over with the merge you will need to create your profile, add your recipients and if you had auto-deposit enabled you will need to re-enable it.

 

Banking transition

The official transition will take place during the November 6 – 8 weekend. The following outlines important dates and action items:

  • 4:00 pm Friday, November 6 – Sunday, November 8

    1. Online banking, mobile banking and banking through the app will be unavailable.

    2. During this time there may also be occasional disruptions in service for ATMs and debit card purchases. 

    3. What you need to do:

  1. Please ensure that you have other payment options, like a credit card or withdraw cash ahead of time, just in case.

 

  • Monday, November 9

    1. Online banking, mobile banking and banking through the app will resume on a new digital banking platform.

    2. What you need to do:

  1. To access your online banking you will now go through synergycu.ca. The website macklincreditunion.com will no longer be available. Alternatively, you can download the Synergy app for your Android or iOS device.

  • Your banking experience will change to Synergy’s new digital banking. Synergy’s new digital banking changeover is scheduled to occur prior to November 6.

  1. At your first login, use your debit card/MemberDirect login ID, date of birth and either your cellphone number or email address.

  2. Once you are authenticated at login, you will be asked to create a username and strong/alpha-numeric password. These will be your online banking login credentials.

  3. To ensure your first login is seamless, please ensure your cellphone number and email address have been registered with us prior to November 6 by contacting the Macklin branch or calling us at 1-866-825-3301.

  • In the unlikely event that Synergy’s new digital banking experience is delayed, then you can login using your debit card/MemberDirect login ID and member number.

  1. Prior to November 6, please record your member number for reference.

  2. You can locate your member number on your app under account details or in online banking under account summary.

  • App: Select “Accounts” then select any account you wish. From there, at the top, you will see a drop-down arrow with “Account Details.” When you click on that, you will see your member number.

In this example, the member number (Login ID) is 1234567

  • Online: It is presented on the welcome page, just above your account summary.

In this example, the member number is 1234567

  • Alternatively, you can contact us at 1-866-825-3301 and we will be happy to assist.

3. If you are an account holder at both Macklin Credit Union and Synergy Credit Union prior to November, you will log in using your Synergy Credit Union login information and steps 1 and 2 do not apply.

 

For your convenience, here a calendar for quick reference of the important dates.

 

We wish to thank you for your continued patience as we complete this phase of our amalgamation journey with Synergy.

† Trade-mark of Interac Inc. Used under license.

August 21, 2020: Important Update

Hello members,

 

We hope that you are enjoying your experience as a member of Synergy Credit Union as much as we have been in welcoming you on board. As we continue transitioning Macklin’s banking system with Synergy’s, we wanted to make you aware of a few adjustments that will be taking place shortly.

 

Monthly Statements

Beginning in September, personal members will notice a difference with their monthly statements. Your monthly statement cycle will now end on the 23rd of each month, which will be reflected in your September statement and all statements going forward. For Business and Agriculture members, there will be no change to your statement cycle.

We are excited to announce that your registered account statements will now be provided monthly instead of annually. This means you will get updated information on your registered products each month! You will see this change coming soon.

 

Cheques

We have had members inquire about whether they will need to order new cheques. The good news is that because your Account Number is not changing, your Macklin Credit Union cheques are still valid and will continue to be going forward. 

If you are running low and wish to restock your cheque supply, simply call the Macklin Branch or our Member Contact Centre and they will be happy to order new ones for you.

 

Just a note: all new cheques will read from Synergy Credit Union.

 

Contact Information Update

Synergy Credit Union prides itself on making member communication a priority. A big piece of that is being able to reach the membership by email for organizational updates, products and service adjustments, promotions (like our current low-rate 30-month mortgage) and advice topics. To not miss out, members are encouraged to provide up to date email information to the Macklin Branch or our Member Contact Centre. 

 

Any questions?

As always, if you have any questions, please reach out to the Macklin Branch (306-753-2333) or our Member Contact Centre (1-866-825-3301) and they will be happy to assist you.

Please check back to this web page regularly for additional updates as we continue to roll out more products and services for our new Macklin members.

July 2020: Welcome to the Synergy family

On March 17, 2020, members of Macklin Credit Union voted in favour of the amalgamation with Synergy Credit Union. The official date of the merger is July 1, 2020. 

With this change, as a member of Macklin Credit Union, you may be wondering what you can expect going forward. Below are a few quick highlights you may be most interested in:

 

  • You will notice deposit and loan pricing will be aligned with Synergy.  

  • You will see no change in service fees or account packages for a few more months. The Macklin Team is working to merge their banking system into Synergy’s and part of that process will be to transition you to Synergy’s products and services. Before any changes occur, you will hear from a Macklin Team member about the options you have.  

  • You can begin using Synergy’s Member Contact Centre. Representatives are available with extended hours of Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays and Sundays from 9 a.m. to 5 p.m. Just call 1-866-825-3301 and they will be happy to assist you and answer any questions you may have. 

  • You will not notice a change in signage at your local branch right away, but some branding elements may change over time as we work through all the transitions that occur with a merger.  

  • You will continue to access your online banking through the existing Macklin Credit Union website URL until the banking systems merge. 

  • The Macklin Credit Union website will have some changes. You will notice a difference to the look and functionality of it. If there is something missing that you used frequently, please send us a message to webmail@synergycu.ca and share what your needs are. 


Feel free to explore the Synergy website to learn more about the products and services Synergy offers. 
If you have any questions about the merger process, products, or service please reach out to a member of the Macklin team. If you would like to speak to the CEO, Glenn Stang, you can drop him a note by using the
Speak to the CEO function.
 

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