Welcome to the Synergy family

On March 17, 2020, members of Macklin Credit Union voted in favour of the amalgamation with Synergy Credit Union. The official date of the merger is July 1, 2020. 

With this change, as a member of Macklin Credit Union, you may be wondering what you can expect going forward. Below are a few quick highlights you may be most interested in:

 

  • You will notice deposit and loan pricing will be aligned with Synergy.  

  • You will see no change in service fees or account packages for a few more months. The Macklin Team is working to merge their banking system into Synergy’s and part of that process will be to transition you to Synergy’s products and services. Before any changes occur, you will hear from a Macklin Team member about the options you have.  

  • You can begin using Synergy’s Member Contact Centre. Representatives are available with extended hours of Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays and Sundays from 9 a.m. to 5 p.m. Just call 1-866-825-3301 and they will be happy to assist you and answer any questions you may have. 

  • You will not notice a change in signage at your local branch right away, but some branding elements may change over time as we work through all the transitions that occur with a merger.  

  • You will continue to access your online banking through the existing Macklin Credit Union website URL until the banking systems merge. 

  • The Macklin Credit Union website will have some changes. You will notice a difference to the look and functionality of it. If there is something missing that you used frequently, please send us a message to webmail@synergycu.ca and share what your needs are. 


Feel free to explore the Synergy website to learn more about the products and services Synergy offers. 
If you have any questions about the merger process, products, or service please reach out to a member of the Macklin team. If you would like to speak to the CEO, Glenn Stang, you can drop him a note by using the
Speak to the CEO function.
 

COVID-19

In adherence with the Province of Saskatchewan’s phased in reopening, Synergy has opened the doors to nine of our branches with reduced hours. We still ask that you continue to use many of the same practices to ensure the safety of yourselves and our staff members.

 

When determining a branch visit, please consider:

Can the transaction be completed using one of our online or self-serve tools? We continue to recommend this as a first choice.

  • Online Banking

  • Mobile Banking

  • Interac e-Transfer†

  • Night Deposit

  • ATM

  • By Phone (Member Contact Centre): 1-306-825-3301 or 1-866-825-3301

 

If an above option will not meet your need, please consider making an appointment by calling our Member Contact Centre (including such things as cashing a cheque, requesting a draft, card needs, business cash needs, etc.). Members who make appointments will be given priority.

If you are required to visit a branch, please note, Synergy is:

  • Limiting the number of people allowed inside our branches at a time. (We thank you for your understanding if asked to wait outside.)

  • Reducing the number of open tellers.

  • Installing clear barriers at our tellers.

  • Stationing greeters near all entrances to guide queuing and help with pre-arranged appointments.

  • Managing traffic flow where possible to ensure appropriate physical distancing (members will be asked to follow signage).

  • Increasing cleanliness practices, including the use of hand sanitizer upon entry into a branch.

  • Sanitization of work areas will occur periodically throughout the day.

  • There will continue to be no access to coffee services and public washrooms.

 

The following branches will be open to the public Monday to Friday from 9 a.m. to 3 p.m. 

MacklinLloydminster, Lashburn, Maidstone, Neilburg, Paradise Hill, St. Walburg, Kindersley and Denzil.


Our Marshall and Marsden locations will remain available by appointment only from 9 a.m. to 3 p.m. The doors will remain closed to walk-in traffic at these two locations.

There are a lot of unknowns with COVID-19. Follow updates posted regularly by Synergy's CEO, Glenn Stang to learn how Synergy is navigating through these uncharted times.

Still have questions? Check out our COVID-19 FAQs. 

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© 2020 Synergy Credit Union