October 30, 2020: Important Update
We are pleased to confirm that we are on track to merge Macklin Credit Union’s banking system with Synergy Credit Union’s. This will take place beginning at 4 p.m. on Friday, November 6 and will be completed by the afternoon of Sunday, November 8.
There are updates with potential impacts to your banking during this period. For any further updates, we encourage you to check out this site (until November 8), in addition to Synergy’s Facebook and Twitter channels.
1. Online, Mobile and App Banking will be unavailable beginning at 4 pm on Friday, November 6, until late afternoon on Sunday, November 8.
During this time there may be occasional disruptions in service for ATMs and debit card purchases. Please ensure that you have other payment options like a credit card, or withdraw cash ahead of time, just in case.
2. Logging into Synergy’s digital (online) banking.
Once the merge is complete, you can access digital (online) banking through synergycu.ca. The website macklincreditunion.com will no longer be available. Alternatively, you can download the Synergy app for your Android or iOS device.
Steps for logging into digital banking*
Log in using your Macklin Credit Union debit card/MemberDirect login ID.
Your Macklin Credit Union member number will serve as your Access Code (PAC).
Prior to November 6, please record your member number for reference.
You can locate your member number in online banking under ‘Account Summary’ or on your app under ‘Account Details’ where the member number is identified as Login ID. The member number shown in these examples is1234567.
3. After your first successful login, you will be asked to create a strong password and set up increased authentication questions.
*If you are an account holder at both Macklin Credit Union & Synergy Credit Union prior to November 6, and you have digital (online) banking for both, you will access using your Synergy Credit Union login information and this step does not apply. You will see your Macklin accounts under your Synergy login.
3. Synergy is launching a new digital banking experience that is planned for later in November.
Once this digital banking transition occurs you will enjoy a new experience. The steps for logging into the NEW digital banking will be:
At your first login, use your debit card/MemberDirect login ID, date of birth and either your cellphone number or email address.
Once you are authenticated at login, you will be asked to create a username and strong/alpha-numeric password. These will be your digital banking login credentials.
To ensure your first login is seamless, please register your cellphone number and email address with us as soon as possible by contacting the Macklin branch or calling us at 1-866-825-3301.
4. INTERAC e-Transfer† transition to Synergy
INTERAC e-Transfers profile will not migrate to Synergy’s digital banking from Macklin Credit Union’s.
Record all existing INTERAC e-Transfer contacts so you are able to easily access the information when you create your new profile after November 8th.
November 2 - The ability to send INTERAC e-Transfer will be disabled.
November 4 - The ability to receive INTERAC e-Transfers will be disabled.
November 8 - The send and receive functions will be back when then the system is successfully transitioned.
Of note, later in November when Synergy transitions to the new digital banking experience:
If you create a new INTERAC e-Transfer profile after November 8 and before the digital banking transition, then:
Ensure there are no outstanding transfers or requests for money so that your profile carries over.
If there is a pending transfer or request for money outstanding when the digital banking transitions, your INTERAC e-Transfer profile will not carry over and you will need to set it up again, including all your recipients and auto-deposit functionality.
We will notify all members when the transition will occur via the synergycu.ca website. This notification may be as short as one-day notice.
Ensure timely receipt of funds transferred as well as requests for money before November 21 and as quickly as possible thereafter.
If you have any questions, please contact our Member Contact Centre at 1-866-825-3301 and they will be happy to assist you. We appreciate your patience as we continue our journey.
October 1, 2020: Important Update
We are excited that the banking system merger for our Macklin members is nearing completion. As we get closer to the transition in early November, we would like to take the time to highlight important dates.
With an anticipated increase in call volume while ensuring we can serve you quickly, effective Tuesday, October 13, calls made to the Macklin branch at the current phone number (306-753-2333) will be redirected to Synergy Credit Union’s Member Contact Centre (MCC) at 1-866-825-3301. Our MCC representatives live and work right in our area, so you can feel confident that you are speaking to someone locally.
This will not affect your ability to contact anyone at any branch location. Our MCC representatives will be happy to direct your call to any team member you wish to speak with. Our MCC team can also help with any questions you would usually call your branch for, including changes to the banking system going forward.
Our regular Member Contact Centre hours are:
Service costs and debit cards
As a thank you for your patience during this transition period, we are pleased to announce that account package costs for November and December will be waived. You will only notice your first service pricing on account packages in January 2021.
There may be changes to other costs which will come into effect in November. These include INTERAC withdrawals (using a non-credit union ATM) $2.50, and CIRRUS withdrawals (using an international ATM) $4.00. You can view other related services pricing here.
Your Macklin Credit Union debit card will continue to work after the banking system merger; no action is required by you.
For your convenience, here a calendar for quick reference of the important dates.
We wish to thank you for your continued patience as we complete this phase of our amalgamation journey with Synergy.
† Trade-mark of Interac Inc. Used under license.
August 21, 2020: Important Update
We hope that you are enjoying your experience as a member of Synergy Credit Union as much as we have been in welcoming you on board. As we continue transitioning Macklin’s banking system with Synergy’s, we wanted to make you aware of a few adjustments that will be taking place shortly.
Beginning in September, personal members will notice a difference with their monthly statements. Your monthly statement cycle will now end on the 23rd of each month, which will be reflected in your September statement and all statements going forward. For Business and Agriculture members, there will be no change to your statement cycle.
We are excited to announce that your registered account statements will now be provided monthly instead of annually. This means you will get updated information on your registered products each month! You will see this change coming soon.
We have had members inquire about whether they will need to order new cheques. The good news is that because your Account Number is not changing, your Macklin Credit Union cheques are still valid and will continue to be going forward.
If you are running low and wish to restock your cheque supply, simply call the Macklin Branch or our Member Contact Centre and they will be happy to order new ones for you.
Just a note: all new cheques will read from Synergy Credit Union.
Contact Information Update
Synergy Credit Union prides itself on making member communication a priority. A big piece of that is being able to reach the membership by email for organizational updates, products and service adjustments, promotions (like our current low-rate 30-month mortgage) and advice topics. To not miss out, members are encouraged to provide up to date email information to the Macklin Branch or our Member Contact Centre.
As always, if you have any questions, please reach out to the Macklin Branch (306-753-2333) or our Member Contact Centre (1-866-825-3301) and they will be happy to assist you.
Please check back to this web page regularly for additional updates as we continue to roll out more products and services for our new Macklin members.
July 2020: Welcome to the Synergy family
On March 17, 2020, members of Macklin Credit Union voted in favour of the amalgamation with Synergy Credit Union. The official date of the merger is July 1, 2020.
With this change, as a member of Macklin Credit Union, you may be wondering what you can expect going forward. Below are a few quick highlights you may be most interested in:
You will notice deposit and loan pricing will be aligned with Synergy.
You will see no change in service fees or account packages for a few more months. The Macklin Team is working to merge their banking system into Synergy’s and part of that process will be to transition you to Synergy’s products and services. Before any changes occur, you will hear from a Macklin Team member about the options you have.
You can begin using Synergy’s Member Contact Centre. Representatives are available with extended hours of Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays and Sundays from 9 a.m. to 5 p.m. Just call 1-866-825-3301 and they will be happy to assist you and answer any questions you may have.
You will not notice a change in signage at your local branch right away, but some branding elements may change over time as we work through all the transitions that occur with a merger.
You will continue to access your online banking through the existing Macklin Credit Union website URL until the banking systems merge.
The Macklin Credit Union website will have some changes. You will notice a difference to the look and functionality of it. If there is something missing that you used frequently, please send us a message to firstname.lastname@example.org and share what your needs are.
Feel free to explore the Synergy website to learn more about the products and services Synergy offers.
If you have any questions about the merger process, products, or service please reach out to a member of the Macklin team. If you would like to speak to the CEO, Glenn Stang, you can drop him a note by using the Speak to the CEO function.